Daily workflow review
Interviews, analysis of examples, and an inventory of the tools already in use.
Process and technology assessment
Understand what to improve and where to start.
Find bottlenecks, organize priorities and define an improvement plan. An assessment for those who need clarity before choosing a solution.
A scope tailored to you
What you receive
The proposal defines your deliverables, boundaries and acceptance criteria.
Map and priorities
Steps, owners, rework, bottlenecks, and dependencies for change.
Improvement plan
Process and technology recommendations with criteria for deciding where to start.
Applications to explore
Explore applications of this service
Open a project to explore its workflows, rules and decisions.
01Procurement · Purchasing process
Mapa Compras
From requisition to receipt.
- Processing and waiting time
- Impact-and-effort prioritisation
- Plan with owners
02Distribution · Order fulfilment
Mapa Pedidos
From order to invoicing.
- Processing and waiting time
- Impact-and-effort prioritisation
- Plan with owners
03Services · Support centre
Mapa Suporte
From ticket creation to resolution.
- Processing and waiting time
- Impact-and-effort prioritisation
- Plan with owners
Explore more demonstrations
How delivery works
Clear steps.
Shared decisions.
- 01
Observe the work
Gather examples and talk to the people who carry out the activities.
- 02
Map points of friction
Identify returned requests, gaps, and decisions without a clear owner.
- 03
Organize the next steps
Prioritize hypotheses and document what needs to be validated.
What we need to get started
A workflow to observe, the people involved and examples of inputs and outputs. The result is a process map and a prioritized plan; implementation is scoped separately.
Before getting started
Common questions.
Do I need to know which tool I want?
No. The assessment can start with the problem and identify whether the priority is to organize the process, improve the data, or build a solution.
Does the assessment include implementation?
The proposal defines the deliverables. Implementation can follow as a separate phase, with its own scope based on the priorities identified.
How are timing and cost determined?
After reviewing your goal, available materials and required integrations, I prepare a proposal with stages, timing and cost. Scope changes are agreed before implementation.
What happens after delivery?
Usage guidance and support terms are described in the proposal. Maintenance, enhancements and any recurring hosting, licensing or external service costs are defined for the solution.
Let's talk
Could a similar project
work for you?
Tell me how your operations work and what you would like to improve.